HPTS1003 – Certificate in Hotel Operations Management

Discover everything you need to know about managing a hotel!

Learn about hotel resort and hospitality management with this interactive online course. The most successful hotel managers have training, experience, networking (industry connections), communication and I.T. skills, personality, creativity, problem solving skills, awareness, attitude and more. From the front desk to building maintenance, this course covers it all!

Rated 4.25 out of 5 based on 4 customer ratings
(4 customer reviews)
Product Reviews

4 reviews for HPTS1003 – Certificate in Hotel Operations Management

  1. Rated 5 out of 5

    Sulieti Hopotoa

    Career academy offered what i needed and that was an online course and the fees was very affordable Thank you to the tutors who helped me along the way, for randomly checking up on to see if i was making progress, and also for the excellent feedbacks so that i can further my understanding in questions i was confused with. The fast reply and marking of assessments. The quiz helped me alot revise what i have read in the course notes

  2. Rated 3 out of 5

    Suzan Corbett

    Just by chance, and because of the promotion price The language used (formal English) was very difficult ! It was almost "legal speak". I really feel sorry for students who come from non-English speaking backgrounds.
    It made me fall asleep sometimes.The course is not presented in an exciting way at all The assignment questions are difficult to understand sometimes, I think a revision is in order.
    Some questions are irrelevant, for example the question about heating throughout the building I feel the course needs a complete overhaul. the only thing I actually liked was my tutor My tutor was really good =)

  3. Rated 5 out of 5

    Jessica Saunders

    I wanted an online course that I could do at my own pace and is affordable. Also, anytime I had a question and clicked the help button, the tutors were very helpful. I really enjoyed this course, thank you for this opportunity and experience!

  4. Rated 4 out of 5

    Darcy Ortiz

    I have not as yet contacted a tutor, aside from a few spelling and punctuation mistakes I find the course to be very educational and thorough in explaining all the components that i am required to learn about.

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Key benefits

  • Gain employment or progress your career with this professional qualification
  • Understand how a hotel operates and learn effective management policies
  • Learn to manage hotel reception including customer service and communication
  • Learn to manage a variety of hotel food services including room service, bar and restaurant
  • Improve the ratings of your current hotel with new knowledge and deeper insight!
  • Free membership to the Institute of Hospitality on completion

This course is designed for

  • Those working in the industry who want to take a step up the ladder
  • Anyone looking to get their foot in the door at a hotel
  • Those in the tourism industry looking to improve their CV
  • Anyone working in hotel management interested in improving their skills and knowledge

Endorsement and FREE Membership

Receive a FREE membership for the Institute of Hospitality on completion of this course. All of our Tourism and Hospitality courses have been officially endorsed by the Institute of Hospitality.


Course summary

Investment: S$995 inc GST


Assessments: Includes case studies, quizzes and written assessments


Delivery and support: Online with expert tutor support via email or phone


Duration: Approximately 10 hours per module. Learn at your own pace, but ideally complete in nine weeks


Access time: We allow up to 6 months access to this course


This course covers ten modules

  1. Scope & Nature of Hotel Management
  2. Organisation of the Workplace
  3. Staff Management
  4. Control Systems in Hotels
  5. Front Desk Management
  6. Servicing Rooms & general Cleaning
  7. Building & Facility Management
  8. Activities Management
  9. Food Service in Hotels

Our students say

★★★★★ “I wanted an online course that I could do at my own pace and is affordable.Also, anytime I had a question and clicked the help button, the tutors were very helpful. I really enjoyed this course, thank you for this opportunity and experience!” – Jessica Saunders

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