Frequently Asked Questions

What support will I get from my tutor?

You will be assigned a qualified and experienced tutor to provide assistance. You can email your tutor at any time or phone during business hours. Any queries will be responded to within one working day.

You can connect with other students taking the course by linking to the discussion forums from your personal page.

What happens if I want to cancel my course?

Students are deemed to be enrolled in a course when they have completed their student declaration and their welcome email has been sent out. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. If a student fails to read their student policy in a satisfactory time or wishes to cancel before their student declaration has been signed their enrolment can be cancelled without any charge. Cancellations within 14 days of your log in email being sent out will be entitled to a full refund (if a full payment student), or less the non-refundable establishment fee (if on an interest free payment plan). Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by filling in this online form, contacting the Cancellations Ambassador by emailing us at info@thecareeracademy.com or calling us on 0800 112 0911

How do I enrol in a course?

Click the ‘Get Started Now’ button on the course page. You can then pay via bank transfer, credit card or an interest free payment plan, alternatively call us on and we will process everything over the phone for you. Once you have enrolled, within 48 hours you will receive a welcome email with your login details.

How do assessments work?

Assignments are open book and a combination of multi-choice, short answer questions and case studies. Once you’ve completed your assessment, simply upload it for marking. Your tutor will review and mark your assignments, usually within two working days.

What level are your courses at?

The Career Academy’s team of experienced course developers and tutors have had many years experience developing courses for leading tertiary institutions in New Zealand. Based on their experience, they have come up with appropriate levels for Career Academy courses.

What support will I get?

You will be assigned a qualified and experienced tutor to provide assistance. You can email your tutor at any time or phone during business hours. Any queries will be responded to within one working day. Some Certificate courses have optional online student study groups.  You will be placed in a study group with other students completing the same course as you which will enable you to connect, interact and share experiences.  Study groups are limited in size to ensure individual attention and easy interaction with other students.

How does it work?

Your course will be delivered by Totara. You can access Totara from any web browser so you can work whenever and where ever you have time. You can also interact with your tutors and other students in the Totara environment. Online learning allows you to make the best use of your time and puts all the resources you need at your finger tips. There are no set course start dates, you can start when ever you are ready.

Your tutors will check in on your progress and you do need to set up time to do your work. Most of The Career Academy courses are designed so that you do one module a week. But if life gets busy you can take longer, or if you have time you can do more than one module a week.

Further Questions?

What qualification will I get?

You’ll receive a certificate of achievement on successful completion of your course. The Career Academy courses are well recognised across various industries and with many employers across Singapore thanks to our accreditation by various International Associations. We are an Approved Training Organisation by Xero, MYOB, International Association of Bookkeepers, Institute of Hospitality and many more. Our tutors are extremely experienced in their fields and a number  hold a Certificate IV in Adult Education & Training. You will receive your certificate upon completion of your course.  If you are on a payment plan, you will receive your certificate once your final payment has been made.

Can you help after I have completed my course?

Once you have completed a course with The Career Academy, you can enquire with one of our Course Advisors about receiving a FREE CV Review! Simply send in your CV to us and we will make sure that is looking good and presenting your skills to employers in a professional and succinct manner.